Website Maintenance Plan

Sustain your WordPress Website safely and securely with an Essential Maintenance plan. 

Ensure regular and consistent Security, Backups, Monitoring and Reporting.

How do you keep your website safe and running without problems?

 

It is vital to optimise your website continuously and have safe, secure protection on all levels.

Managing updates in your website is an on-going activity.
This involves fresh, up-to-date website content for your business, and it is crucial to maintain WordPress software updates too.

Make sure your website is running efficiently and safely without problems.

Long term monitoring and reporting helps you to improve your SEO optimisation for better Page Search Ranking.

 

4 Simple Website Management ‘Must Do’s

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Website Hosting is Reliable and running 24/7

Your website domain (URL) is the web address at the website hosting server. The hosting server is the place where your website is stored so that web browsers can access your website on the internet.   Is it providing fast website loading speed and storage space required?  Is the website provided with a SSL certificate and when does it expire?

User Administration

You know who the current users are and there are strong passwords. This safeguard your website against website hackers and malware attacks.

Website Content Updates

This applies to your WordPress Content Management System where all information on published webpages, visuals, videos, social media links, testimonials, call-to-actions, software plugins driving features and so forth is stored and running.
This is the backbone required for Search-Engine-Optimisation (SEO).

Website Software for WordPress

The active Theme and set of Software Plugins are compatible and running with the latest version of WordPress.  Unused plugins are removed.

Make sure you have Website maintenance services to take care of your website.

How is Maintenance done?

This is the basic maintenance that we do for every client.

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Website Hosting

We consolidate website hosting and maintenance into a single package.  This is the foundation for ensuring that your website runs fast, secure with 99,98% uptime, 24/7 monitoring and daily backups.

Website Software Updates

Updates are checked for compatibility with the latest WordPress version and implemented. Out-of-date software makes your website vulnerable to malware attacks and seriously comprise page speed and SEO optimisation. We check and update twice a month.

Monitoring and Security

It is vital to setup tools to monitor website activity and how visitors use your website. These tools also protect your website from unwanted visitors and malware. Reporting ‘uptime’ so that you can know your website is available 24/7.

Website Backups

Reliable and regular Backups ensure that your website can be restored safely.  Backups are scheduled based on your website needs. It can be done on a daily, weekly or a monthly basis. Backups are also done after any updates. This provide peace of mind to restore a recent backup when needed.

Website Optimization

Website software, files, media and database optimisation makes sure that your website loads fast, reliably and without problems. This is done after updates and as a minimum twice a month.

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Monthly Reporting

Reporting provides you insights regarding site health i.e. uptime, optimization, backups done, security checks and software updates being up-to-date. We provide you a monthly report.

Website Support

Any questions, or if you need an update, or want to make changes, you have a direct contact line with us.  And we do our best to support you within 24 hours on business days.

Personal Consultations

We offer consultation and expertise so that your website can achieve your business goals and needs.  Contact Us or Book a meeting and let us hear what your needs are. Quarterly and Annually consultations ensure that your business strategy stays abreast, and you can enjoy best practises being implemented and as per agreed scope of work.

Privacy Policy

EVERY website needs to have an up-to-date privacy policy which protects your site visitors traffic and activity. We do that for you with our partnership with Termaggedon; a tool that keeps your site legal with auto-updating policies that generate automatically.

We are there for You!

As a client on our essential monthly plan, we do ongoing website updates, additions or changes!
£5 per page if more than 20% change per page.

You don’t have to maintain your own website and go it alone.

We offer a perfect plan for your website so that you can be rest assured and know we are a call away, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on!

Here’s the Plan

We want to make sure we have the perfect website care plan for your business.

FAQ’s

Some answers to the most frequently asked questions about our website care plan.

Are there cancellation fees?

No! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

Are there any setup fees?

If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a setup fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a setup fee as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

Do you offer just maintenance?

As we offer hosting and maintenance in a single package, you can be rest assured that your website is taken care of.  No hosting without maintenance. Web hosts may offer a bargain price for hosting services, meaning your website has but a ‘parking’ place, but what maintenance is being done to ensure your website is running smooth and without problems?

What if I pass on the plan?

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, and only maintain hosting fees, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

What if I pass on the plan and my site gets hacked?

If your website is not hosted and maintained by EdITCon, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri.  You’re most welcome to then join our plan and have us take care of website hosting and maintenance after the website has been cleaned by Sucuri.  A setup fee will be applicable to place your website on our website maintenance plan.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: It is vital that your website is covered by a website maintenance plan after the cleanup.

What if the site gets hacked or breached while on the plan?

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

Do you take on sites that you didn't build?

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. This will involve a setup fee as explained in the question about setup fees.  Additionally, the site’s hosting needs to be changed over to EdITCon hosting.

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as we host and maintain the sites.

What's included in the monthly enhancements?

Your monthly support for enhancements covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to do small updates i.e. within 20% of page content as soon as possible, if the required updates per page exceed 20% of the page content, we charge £5 per page to do the bigger updates. 

Note: The allotted support is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!

What if I already have legal policies for my website?

Termageddon is a service that enables auto-updates for cookie, terms of use and any disclaimer policies.  This ensures that legal compliance is maintained by the experts. If you choose not to use the Termageddon service, your current legal policies can be retained by you as the legal owner of the website.

No-Risk Guarantee

Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site from the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.

Questions?

Contact us for any questions you have or to inquire about setting up a custom plan for an advanced site or multiple websites.